Kensing, F., J. Simonsen, and K. Bødker (1998): "Participatory
Design at a Radio Station", Computer Supported Cooperative Work, Vol. 7, No. 2-3, Kluwer Academic Publishers, pp. 243-271.
Abstract
We address design of computer support for work and its coordination
at the Danish Broadcasting Corporation. We propose design solutions
based upon participatory design techniques and ethnographically
inspired analysis within a full scale design project. The project
exemplifies an ambitious, yet realistic, design practice, that
provides a sound basis for organisational decision making and
for technical and organizational development and implementation.
We focus on cooperative aspects within and among the editorial
units, and between editorial units and the editorial board. We
discuss technical and organisational aspects of the design, seen
in light of recent CSCW concepts, including coordination and computational
coordination mechanisms, technologies of accountability, and workflow
from within and without.